Shipping Policy
SHIPPING POLICY
ORDER PROCESSING
We work to get your order packed and on its way as quickly as possible.
Most orders are processed and shipped within 1–3 business days after your order is placed. Business days are Monday through Friday, excluding holidays and special closures.
During product launches, sales, pre-orders, or periods of high order volume, processing times may be longer.
Once your order ships, tracking information will be sent to the email address provided at checkout.
SHIPPING & DELIVERY
Shipping rates and available delivery options are calculated at checkout.
Delivery times provided by the shipping carrier are estimates and begin after your order has been processed and shipped. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of our control may affect delivery times.
VIIKINGS cannot guarantee carrier delivery dates.
EXPEDITED SHIPPING
Need your order faster?
For UPS Next Day Air, 2nd Day Air, or other expedited shipping options, please contact us at info@viikings.com before placing your order so we can confirm availability and cost.
PRE-ORDERS
Products marked as Pre-Order will include an estimated shipping timeframe on the product page.
Pre-order shipping dates are estimates and may change due to production, manufacturing, transportation, or other unexpected delays.
If a significant delay occurs, we will make reasonable efforts to provide customers with an update.
If your order contains both in-stock and pre-order products, the entire order may ship together when the pre-order product becomes available unless otherwise stated.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error, contact us at info@viikings.com as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.
VIIKINGS is not responsible for orders delivered to an incorrect address provided by the customer.
LOST, MISSING OR DAMAGED PACKAGES
If your tracking information shows unusual delays, your package arrives damaged, or you believe your package has been lost in transit, please contact us at info@viikings.com.
We will make reasonable efforts to assist with the carrier and determine the appropriate next steps.
VIIKINGS is not responsible for delays or delivery issues caused by the shipping carrier or circumstances outside of our control. However, we will work with our customers when possible to help resolve legitimate shipping issues.
PACKAGES MARKED DELIVERED
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.
If the package still cannot be located, contact us at info@viikings.com and we will assist where reasonably possible.
RETURNED OR UNDELIVERABLE PACKAGES
Packages may be returned to VIIKINGS because of an incorrect or incomplete address, refused delivery, or other circumstances that prevent delivery.
If an order is returned to us as undeliverable, we will contact you regarding reshipment or other available options.
Additional shipping charges may apply when an order must be shipped again because of an incorrect address or other customer-related delivery issue.
INTERNATIONAL SHIPPING
For international orders or shipping inquiries, please contact us at info@viikings.com before placing your order.
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country unless otherwise stated.
Customers are also responsible for ensuring that the products they order can legally be imported, possessed, and used in their location.
VIIKINGS is not responsible for packages delayed, refused, seized, or returned by customs or other government authorities due to local import restrictions or regulations.
QUESTIONS?
For questions regarding an order or shipping, contact us at:
We appreciate your business and will do our best to get your VIIKINGS order to you safely and as quickly as possible.